Best Bets Privacy Policy – Keeping Your Data Safe Is Our Responsibility

When you create and use an account on best bets, we collect certain information. This data is used to improve your experience, process payments, and maintain the security of the platform.

Collected data is used only for specific, defined purposes. best bets never uses your information beyond what is necessary. The key uses are outlined below.

Best bets never shares your data with third parties for profiling or targeted advertising. If you'd rather not receive promotional SMS messages, you can opt out at any time.

As part of responsible gaming, best bets analyses gaming activity data — if any user shows signs of problematic behaviour, the support team may reach out with care. This is done entirely in the user's best interest.

Best bets keeps data sharing to an absolute minimum. Where necessary, limited information is shared with specific third parties — only to the extent required to deliver our services.

• Payment Processors: When you make a payment via bKash, Nagad, or Rocket, the relevant payment gateway receives the necessary transaction details. Each gateway operates under its own privacy policy.
• Game Providers: Some data may be shared with licensed software providers for RNG verification in casino or lottery games.
• Regulatory Authority: We may be required to share certain information with the relevant regulatory authority as a condition of our licence.
• Law Enforcement: Information may be disclosed pursuant to a court order or valid legal process.

All payment service and technology partners of best bets are bound by strict confidentiality agreements. They may only use your data for the specific purposes defined — nothing beyond that.

Best bets uses industry-leading technology to keep your data secure. Our security operates across multiple layers — well beyond just a password.

• 256-bit SSL Encryption: Every interaction is encrypted — from the moment you access the site through to each transaction. No third party can intercept your data in transit.
• Two-Factor Authentication: An OTP is sent to your mobile each time you log in. Even if someone knows your password, they cannot log in without the OTP.
• Automated Fraud Detection: If unusual login activity or a suspicious transaction is detected, your account will be temporarily locked and you'll be notified immediately.
• Encrypted Database: Stored data is kept in encrypted format — so even if a hacker were to breach best bets' database, they would not be able to read your information.
• Regular Security Audits: Third-party cybersecurity experts regularly audit and test best bets systems.

That said, no one can guarantee 100% security on the internet. It's worth taking a few precautions on your end as well — use a strong password, and always log out after using a shared or someone else's device.

Cookies are used on the best bets website and mobile site. Cookies are small text files stored on your device that help the site recognize you and improve your experience.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring the site functions properly. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your chosen language.
• Analytical Cookies: Used to understand which parts of the site are most used — no personal data is involved.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

Best bets does not use any cross-site tracking pixels or third-party ad network trackers. Other websites cannot see what you do on best bets.

You have certain rights regarding your personal data at best bets. To exercise any of these rights, contact our support team — requests are typically handled within 7 business days.

Viewing Your Data: To find out what information we hold on your account, contact support and we'll send you a summary.

Data correction: If there is an error in your name or mobile number, please contact support. After KYC verification, changes to certain details may require additional verification.

Deleting Your Data: After your account is closed, you may request that your personal data be deleted. However, certain records may need to be retained for a specified period to meet legal obligations.

Opting Out of Promotional Communications: To opt out of promotional SMS or emails, contact support or go to your account settings.

Best bets does not retain data longer than necessary. Different types of information have their own defined retention periods.

• Account Information: Retained for as long as your account remains active. If you close your account and request deletion, your data will be removed within 30 days.
• Financial Records: Transaction records are retained for up to 5 years as required by law.
• KYC documents: Identity document data is retained for up to 5 years in accordance with licensing requirements.
• Communication Logs: Support conversation records are kept for up to 2 years.
• Cookies & Session Data: Automatically deleted at the end of your session or within a maximum of 30 days.

Financial records and KYC documents are subject to international licensing obligations — we are unable to accept deletion requests for this specific category of data. For all other data, deletion requests are welcome.

Best bets may update this Privacy Policy from time to time — when new services are introduced, in response to legal changes, or to enhance security. You will be informed of any changes through several channels.

• An SMS will be sent to your registered mobile number.
• The last updated date at the top of this page will reflect any changes.
• You will see a notification at login whenever significant changes are made.

Continued use of the site after any changes have been made will be considered acceptance of the updated policy. If you do not agree to the revised policy, you may request that your account be closed.

If you have any questions or comments about this page, please get in touch: support@bestbets.asia